Ivanti EPM Console Access Issue for Non-Admin Users

Ivanti EPM Console – Fix Ivanti EPM desktop console access issues for non-admin users by checking Web Console access, SQL database permissions, db_owner role, and LANDesk

Ivanti EPM Console – This guide explains how to fix Ivanti EPM desktop console access for non-admin users. The issue usually requires checking both SQL database permissions and the local LANDesk Administrators group on the EPM server.

Ivanti EPM Console Overview

Web Consoles

Ivanti EPM Console – Two Web consoles are available:

Ivanti EPM Console screenshot
Ivanti EPM new Web Console at the webconsole URL

Ivanti EPM Console – Remote Console: https://serveurEPM/remoteconsole

Ivanti EPM Console – Note: access works as expected on the Web consoles. The access issue described below affects only the Desktop, or thick, console.

Ivanti EPM new Web Console access page

SQL Rights

Ivanti EPM Console – Add the required users or groups as db_owner on the EPM SQL database.

Grant db_owner permissions on the Ivanti EPM SQL database

Windows Rights

Ivanti EPM Console – SQL permissions alone are not sufficient. Also add the users or groups to the local LANDesk Administrators group on the EPM server.

Local LANDesk Administrators group membership on the EPM server

Ivanti EPM Console – Reference: Management Console Security Updates