Configure Remote Access

• With UltraVNC
• With Remote Assistance
• Configuring Internet Explorer for VNC

With UltraVNC

UltraVNC Installation

Example of creating an UltraVNC package: silent-install-ultravnc

• Install UltraVNC on a computer then force an inventory update on the computer

• In the inventory of the computer, search for UltraVNC in installed programs, then associate the zip containing the package sources

• Create a new managed installation

• Deploy UltraVNC to computers

Configure Action Buttons

• In general settings

• Add a new action

"C:\\Program Files\\uvnc bvba\\ultravnc\\vncviewer.exe" KACE_HOST_NAME

Note: ensure that UltraVNC is installed on your computer with the viewer (C:\Program Files\uvnc bvba\ultravnc\vncviewer.exe)

Configuring Internet Explorer for VNC

In Internet Options, select the Security tab.

• Click on “Trusted Sites” then on the “Sites” button
• Uncheck “Require server verification (https:)”
• Enter the address of your K1000 server and click “Add”

• Set the security level to “Medium”

• Click on “Custom level”

• Configure Internet Explorer as indicated in the screenshots

With Remote Assistance

Windows Remote Assistance is usually used with an email invitation to take control of a computer. This email is not mandatory! Here’s how to configure it for QUEST SMA

Creation of GPO

To enable remote assistance:

• Activate the following options

• Allow connections from Vista or later (secure connection)

• Allow solicited Remote Assistance (without sending an email)

• Enable Remote Assistance

Specify the group that can take control of the computer

Command to Use

• In general settings

• Add a new action

c:\windows\system32\msra.exe /offerRA KACE_HOST_IP

Result

• For remote access on a computer, click the arrow in front of the computer

• Here is the remote assistance request made on an XP machine (showing that it also works on XP)

Caution: with Remote Assistance, an initial request must be made to see the user’s screen, and a second request to take control of the computer.

Note: Configure Internet Explorer in the same way as for VNC