Configure Remote Access
- With UltraVNC
- With Remote Assistance
- Configuring Internet Explorer for VNC
With UltraVNC
UltraVNC Installation
Example of creating an UltraVNC package: silent-install-ultravnc
- Install UltraVNC on a computer then force an inventory update on the computer
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- In the inventory of the computer, search for UltraVNC in installed programs, then associate the zip containing the package sources
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- Create a new managed installation
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- Deploy UltraVNC to computers
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Configure Action Buttons
- In general settings
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- Add a new action
"C:\\Program Files\\uvnc bvba\\ultravnc\\vncviewer.exe" KACE_HOST_NAME
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Note: ensure that UltraVNC is installed on your computer with the viewer (C:\Program Files\uvnc bvba\ultravnc\vncviewer.exe)
Configuring Internet Explorer for VNC
In Internet Options, select the Security tab.
- Click on “Trusted Sites” then on the “Sites” button
- Uncheck “Require server verification (https:)”
- Enter the address of your K1000 server and click “Add”
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- Set the security level to “Medium”
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- Click on “Custom level”
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- Configure Internet Explorer as indicated in the screenshots
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With Remote Assistance
Windows Remote Assistance is usually used with an email invitation to take control of a computer. This email is not mandatory! Here’s how to configure it for QUEST SMA
Creation of GPO
To enable remote assistance:
- Activate the following options
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- Allow connections from Vista or later (secure connection)
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- Allow solicited Remote Assistance (without sending an email)
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- Enable Remote Assistance
Specify the group that can take control of the computer
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Command to Use
- In general settings
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- Add a new action
c:\windows\system32\msra.exe /offerRA KACE_HOST_IP
Result
- For remote access on a computer, click the arrow in front of the computer
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- Here is the remote assistance request made on an XP machine (showing that it also works on XP)
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Caution: with Remote Assistance, an initial request must be made to see the user’s screen, and a second request to take control of the computer.
Note: Configure Internet Explorer in the same way as for VNC
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