This detailed guide explores configuring the KACE SMA HelpDesk module, focusing on setting up SMTP and POP3 servers, categorizing tickets, and managing user interactions through emails. It includes instructions for optimizing ticket assignment and categorization to streamline support processes.
This article provides a detailed guide on managing application deployments with KACE SMA. It covers creating installation packages, associating sources, and distributing applications using the software catalog and inventory features. The guide includes examples for Google Chrome and Notepad++.
This article provides detailed instructions on managing Windows release changes using the KACE Systems Management Appliance (SMA). It covers key steps such as downloading patches, scheduling, and deploying updates to ensure a seamless upgrade process for Windows 10 and Windows 11 workstations.
This article provides detailed instructions on managing and controlling licenses with KACE Systems Management Appliance (SMA). It covers workstation configuration using manual and dynamic labels, application control, software catalog usage, measuring application usage, blocking applications, and ensuring license compliance.
This article provides detailed instructions for configuring and installing a remote relay with KACE SMA. It covers prerequisites, creating labels for remote IPs, setting up replication, and ensuring proper configuration to avoid bandwidth saturation.
This guide provides detailed steps for installing and configuring Quest SMA appliances, including network setup, agent deployment, backup configuration, firewall settings, and creating custom inventory based on registry keys. It covers both virtual and physical appliances, ensuring a comprehensive setup.
This article provides a comprehensive guide on managing and deploying patches using KACE SMA, covering subscription management, download scheduling, and the creation of dynamic and static labels for efficient patch detection and deployment. Ideal for ensuring patch compliance and automating IT processes.
This article provides a step-by-step guide on how to configure external read-only access to the KACE SMA database, including detailed settings and tools like MySQL Workbench and iReport for effective database management and monitoring.
This article provides a step-by-step guide for manually updating the KACE SMA Appliance. It covers downloading kbin files, updating the appliance, validating the update, and updating KACE agents. Emphasis is placed on performing a backup before starting the update process.
This article outlines steps to optimize the KACE SMA database by reducing its size. It includes important precautions like verifying and backing up the appliance before deleting the history of agents to manage the database limit effectively.